AV SOFIA. 3 – SITGES 08870
(inside HOTEL MEDITERRANEO)
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On our website, we offer class services and understand that unforeseen circumstances may require the cancellation of a class. Below is our cancellation and refund policy:
1. Penalty-free cancellation: If you wish to cancel a class, you can do so up to 24 hours before its scheduled start time without incurring any penalties. In this case, the canceled class will not be deducted from your credits.
2. Cancellation within 24 hours: If you cancel a class within 24 hours prior to its scheduled start time, it will be considered a completed class, and no refunds will be issued. This policy is in place because finding a replacement for that class and ensuring proper use of available resources can be challenging within 24 hours.
3. Cancellation process: You can easily cancel a class through your account on our customer portal.
4. Reservation changes: If you want to make changes to your reservation, such as changing the date or time of a class, you can do so in your portal.
5. Classes cancelled by us: In exceptional cases, we reserve the right to cancel a class due to unforeseen reasons or circumstances beyond our control, such as technical issues or instructor absence.
6. Exceptions: We may consider exceptions to this cancellation and refund policy in special circumstances, such as emergencies or illness. We recommend contacting us as soon as possible to discuss your case and find an appropriate solution.
7. Contact: For any inquiries, cancellations, or requests related to our classes, you can contact our customer support team through the provided channels on our website.
On our website, we offer class services and subscriptions. Here is our cancellation and refund policy:
1. Subscription cancellation: If you wish to cancel your subscription, you can do so up to one week before the auto-renewal date. In that case, your subscription will not automatically renew, and no additional charges will be made. You can easily unsubscribe through your account on our customer portal.
2. Auto-renewal: If you do not cancel your subscription up to one week before the auto-renewal date, your subscription will automatically renew for the next period. Please note that auto-renewal entails the corresponding charge for the new subscription period.
3. No commitments or additional costs: In our policy, there are no commitments or additional costs for unsubscribing or re-subscribing. You can cancel your subscription at any time before the renewal date, and there will be no additional charges or penalties.
4. Subscription cancellation process: To cancel your subscription, simply access your account on our customer portal and look for the subscription cancellation option. Follow the provided steps to complete the cancellation process. We recommend doing so with sufficient advance notice to avoid auto-renewal.
5. Contact: If you have any questions or need assistance with canceling your subscription, you can contact our customer support team through the provided channels on our website. We will be happy to assist you with the cancellation process.